Contact Us
Website: akelekabtakmatrimony.com
Support email: support@akelekabtakmatrimony.com
Thank you for using Akele Kab Tak Matrimony.
You may contact us for assistance with your matrimonial profile, paid subscription, payment, refund, privacy request, account deactivation, safety report, or technical issue.
Customer Support
For general support, email:
support@akelekabtakmatrimony.com
Please contact us using the email address registered with your Akele Kab Tak Matrimony account whenever possible. This helps us verify your account and respond more efficiently.
Reasons You May Contact Us
You may contact our support team regarding:
Account registration or login issues.
Email or mobile-number verification.
Profile creation or profile updates.
Photograph upload or profile-visibility issues.
Search, matching, or partner-preference settings.
Paid subscription activation.
Failed or pending payments.
Duplicate payments.
Cancellation or refund requests.
Account deactivation or reactivation.
Permanent account-deletion requests.
Correction of personal information.
Privacy or consent-related requests.
Fake, fraudulent, or misleading profiles.
Harassment, abuse, impersonation, or suspicious behaviour.
Technical errors or website-access problems.
General feedback or complaints.
Information to Include
To help us understand and resolve your request, include the following information where relevant:
Your full name.
Your registered email address.
Your registered mobile number, where applicable.
Your profile or account identifier.
A clear explanation of the issue.
The date and approximate time the issue occurred.
The subscription-plan name, if applicable.
The payment amount and transaction reference, if applicable.
Relevant screenshots that do not reveal sensitive financial information.
The profile identifier of another user, if you are reporting a profile.
Please provide accurate and complete information. We may request additional details to verify account ownership or investigate the issue.
Payment and Subscription Support
For payment-related concerns, include:
Your registered email address.
Subscription plan purchased.
Payment date.
Amount paid.
Order, payment, or transaction reference.
Screenshot showing the payment status, where necessary.
Do not share your complete card number, card security code, UPI PIN, banking password, or one-time password.
Subscription cancellation and refund requests will be reviewed according to our Cancellation and Refund Policy.
Account Deactivation
You may deactivate your account through the account settings where this option is available.
After deactivation:
Your profile may be hidden from normal searches and recommendations.
Other users may be unable to initiate new interactions with you.
Your active subscription may continue until its original expiry date.
Deactivation will not automatically create a right to a refund.
Certain records may be retained for payment, safety, security, fraud-prevention, dispute-resolution, or legal purposes.
For help with deactivation, email support@akelekabtakmatrimony.com.
Permanent Account Deletion
To request permanent deletion of your account and personal information, email:
support@akelekabtakmatrimony.com
Use the subject line:
Account Deletion Request
Send the request from your registered email address and include your profile or account identifier.
We may ask you to verify account ownership before processing the request. Certain information may continue to be retained where required for legal compliance, payment records, fraud prevention, user safety, complaints, or dispute resolution.
Account deletion is governed by our Privacy Policy and applicable law.
Privacy Requests
You may contact us to request:
Access to information about your account.
Correction of inaccurate or outdated details.
Removal of optional profile information.
Withdrawal of consent for optional processing.
Account or personal-data deletion.
Information about how your data is used.
Assistance with a privacy-related complaint.
Send privacy requests to:
support@akelekabtakmatrimony.com
Use the subject line:
Privacy Request
Reporting a Profile or User
Please contact us immediately if you believe that another user:
Created a fake or impersonating profile.
Provided false marital-status or identity information.
Requested money, gifts, loans, investments, or financial assistance.
Sent abusive, threatening, obscene, or inappropriate messages.
Misused your photographs or personal information.
Attempted fraud, blackmail, extortion, or identity theft.
Appears to be under 18 years old.
Is using the website for a non-matrimonial or unlawful purpose.
Include the profile identifier and relevant evidence where available.
Do not confront a suspected fraudulent user or send them money. You may also report serious fraud, threats, or unlawful activity to the appropriate police, cybercrime, banking, or legal authorities.
Safety Notice
Akele Kab Tak Matrimony will never ask you to share:
Your account password.
A one-time password.
Your UPI PIN.
Your ATM or banking PIN.
Your complete card number.
Your card security code.
Your online-banking password.
Do not send money to anyone claiming that payment is required to verify a matrimonial profile, release a gift, complete a foreign transfer, pay customs charges, secure employment, or resolve an emergency.
Use caution before sharing personal information or meeting another user. Independently verify the person’s identity, marital status, family background, education, employment, and other relevant claims.
Grievances and Complaints
For complaints concerning the website, your account, privacy, subscription, payment, another user, or our services, email:
support@akelekabtakmatrimony.com
Use the subject line:
Grievance or Complaint
Your message should include:
Your registered contact details.
A detailed description of the complaint.
Relevant dates.
Profile or transaction references.
Supporting screenshots or documents, where appropriate.
The resolution you are requesting.
We will review valid complaints and respond within a reasonable period, depending on the nature and complexity of the matter.
Technical Support
When reporting a technical problem, include:
The device you are using.
Your operating system.
Your browser name and version.
The page or feature affected.
The steps that caused the problem.
A screenshot or screen recording, where possible.
The exact error message displayed.
Do not include passwords or payment credentials in screenshots or recordings.
Support Availability
Support requests may be submitted at any time by email.
Requests are reviewed during normal working periods. Response times may vary based on the complexity of the issue, required verification, public holidays, payment-gateway delays, or the involvement of third-party service providers.
Sending repeated emails for the same issue may delay investigation. Please reply within the same email conversation when providing additional information.
Physical Correspondence
Akele Kab Tak Matrimony
Website: akelekabtakmatrimony.com
Email: support@akelekabtakmatrimony.com
Business address: [Add the official business or correspondence address before publishing]
Contact Form
The website may also provide a contact form requesting:
Name.
Registered email address.
Mobile number.
Profile identifier.
Support category.
Subject.
Description of the issue.
Optional attachment.
Information submitted through the contact form will be used to respond to the request, investigate the issue, protect users, and maintain appropriate support records.
Contact Details
Akele Kab Tak Matrimony
Shipping and Delivery Policy
Effective date: 20 July 2026
Website: akelekabtakmatrimony.com
Support email: support@akelekabtakmatrimony.com
This Shipping and Delivery Policy explains how paid services purchased through Akele Kab Tak Matrimony are delivered.
Akele Kab Tak Matrimony provides online matrimonial and subscription-based digital services. We do not ordinarily sell or ship physical products.
1. Digital Nature of the Service
All services available through akelekabtakmatrimony.com are delivered electronically through the user’s registered account.
Depending on the subscription plan purchased, digital delivery may include:
Activation of premium membership.
Access to additional matrimonial profiles.
Access to profile contact details.
Premium messaging or communication features.
Advanced profile search and filtering options.
Increased profile visibility.
Additional interests, profile views, or other usage benefits.
Any other digital feature displayed with the selected subscription plan.
No physical product, membership card, document, package, or parcel is shipped unless specifically stated on the website.
2. No Physical Shipping
Akele Kab Tak Matrimony does not currently provide physical shipping or courier delivery.
Therefore:
No shipping charges are normally applicable.
No courier tracking number is generated.
No physical delivery address is required for receiving subscription services.
Delivery is completed through activation of the purchased features in the user’s online account.
If a physical product or document is offered in the future, the applicable shipping terms, charges, delivery area, and estimated delivery time will be displayed separately before purchase.
3. Subscription Delivery
After a successful payment, the purchased subscription will normally be activated on the account used to complete the purchase.
The subscription may be delivered by:
Updating the account’s membership status.
Unlocking premium features.
Adding the applicable usage limits or benefits.
Displaying the subscription validity period in the account.
Sending a payment or activation confirmation by email.
The user must ensure that the payment is made while logged into the correct account.
4. Delivery Time
Subscription activation is normally completed immediately or within a few minutes after successful payment confirmation.
In some cases, activation may take longer because of:
Payment-gateway delays.
Bank or UPI processing delays.
Network issues.
Server or technical issues.
Payment verification requirements.
Security or fraud-prevention checks.
Incorrect account or payment information.
Maintenance or temporary service interruptions.
Where payment is successful but the subscription is not activated, users should contact support@akelekabtakmatrimony.com.
5. Payment Confirmation
A subscription will normally be activated only after Akele Kab Tak Matrimony receives successful payment confirmation from the payment gateway.
A transaction may be shown as:
Successful.
Failed.
Pending.
Cancelled.
Reversed.
Refunded.
A bank deduction alone does not always mean that the payment was successfully received by Akele Kab Tak Matrimony.
If the payment remains pending, users should avoid making repeated payments until the transaction status has been confirmed.
6. Delivery Confirmation
Users may confirm successful delivery by checking:
The membership or subscription section of their account.
The subscription expiry date.
The premium features available to them.
The payment-success message displayed on the website.
The confirmation email sent to the registered email address.
Users should also check their spam, junk, promotions, or updates folders if a confirmation email is not visible in the inbox.
Failure to receive an email does not necessarily mean that the subscription was not activated.
7. Email Delivery
Subscription confirmations, payment receipts, invoices, account notifications, and service-related communications may be sent to the email address registered with the account.
Users are responsible for:
Providing a correct email address.
Keeping their email address updated.
Ensuring that their mailbox is not full.
Checking spam or junk folders.
Adding support@akelekabtakmatrimony.com to their safe-sender list where necessary.
Akele Kab Tak Matrimony is not responsible for email-delivery failures caused by an incorrect address, mailbox restrictions, email-provider filtering, or user device settings.
8. Incorrect Account Delivery
Subscriptions and digital benefits are delivered to the account through which the purchase was made.
Users should confirm that they are logged into the correct account before payment.
A subscription cannot ordinarily be transferred to another account after it has been activated or used.
A transfer may be considered only where:
The payment was linked to the wrong account because of a verified technical error.
No paid feature has been used.
The user can verify ownership of both the payment and the relevant account.
The requested transfer is technically and legally possible.
Transfer requests should be sent to support@akelekabtakmatrimony.com.
9. Non-Delivery of Subscription
A subscription may be considered undelivered where:
Payment was successfully received.
The subscription was not activated.
Paid features remain unavailable.
The issue was not caused by user error, account suspension, or unsupported device settings.
In such cases, Akele Kab Tak Matrimony may:
Activate the purchased subscription.
Restore missing subscription benefits.
Extend the subscription period where appropriate.
Correct the account status.
Issue a refund where delivery cannot be completed.
Refunds are governed by the Cancellation and Refund Policy.
10. Failed or Pending Payments
If the payment fails or remains pending:
The subscription may not be activated.
The user should check the payment status with their bank, UPI provider, card issuer, wallet, or payment gateway.
The user should wait for the transaction status to update before attempting another payment.
The deducted amount may be automatically reversed by the bank or payment provider.
Where money has been deducted but the subscription is not activated, contact support with the transaction details.
11. Duplicate Payments
If a user is charged more than once for the same intended purchase, they should contact support@akelekabtakmatrimony.com.
After verification, Akele Kab Tak Matrimony may:
Refund the duplicate amount.
Correct the subscription status.
Apply the second payment to another subscription only where the user agrees.
Duplicate-payment refunds will be handled according to the Cancellation and Refund Policy.
12. Subscription Validity
The subscription validity period will begin from the activation date unless another start date is clearly stated.
The subscription will remain active until:
Its stated expiry date.
The included benefits are exhausted, where usage limits apply.
The account is suspended or terminated for a policy violation.
The subscription is cancelled or refunded where applicable.
The service is discontinued in accordance with the Terms and Conditions.
Unused benefits will ordinarily expire at the end of the subscription period.
13. Account Deactivation
Users may deactivate their account through the available account settings.
Account deactivation:
Does not pause the subscription period.
Does not extend the subscription expiry date.
Does not automatically cancel the subscription.
Does not automatically create a right to a refund.
Does not restore used benefits.
If the user later reactivates the account, the original subscription expiry date will ordinarily continue to apply.
14. Device and Internet Requirements
Users are responsible for maintaining:
A compatible device.
A supported web browser.
A stable internet connection.
Access to the registered email address.
Correct login credentials.
Updated device and browser software.
Akele Kab Tak Matrimony is not responsible for delivery issues caused by:
Unsupported devices.
Outdated browsers.
Internet failure.
User device restrictions.
Disabled cookies or scripts.
Incorrect login credentials.
Email-provider restrictions.
Third-party software or security settings.
15. Service Availability
Akele Kab Tak Matrimony aims to keep its digital services available but does not guarantee uninterrupted access.
Temporary interruptions may occur because of:
Website maintenance.
Software upgrades.
Server failure.
Network problems.
Security incidents.
Payment-gateway downtime.
Third-party service failures.
Events beyond reasonable control.
Temporary service interruption does not automatically qualify the user for a refund.
Where a material interruption significantly affects a paid subscription, the platform may provide an extension, restoration of benefits, or another reasonable remedy.
16. Subscription Features
Each subscription includes only the features displayed at the time of purchase.
Users should review:
Plan price.
Plan duration.
Contact-view limits.
Messaging limits.
Profile-view limits.
Included premium tools.
Applicable restrictions.
Expiry conditions.
Purchasing a subscription does not guarantee that another user will respond, accept an interest, share contact information, or proceed with a matrimonial proposal.
17. Invoices and Receipts
A digital invoice, payment receipt, or transaction confirmation may be made available through:
The user’s account.
The payment-success page.
The registered email address.
Customer support upon request.
Users should retain their transaction reference for future support requests.
18. Promotional Benefits
Promotional subscription benefits may be delivered along with the purchased plan.
Such benefits may include:
Additional subscription days.
Additional profile views.
Additional contact access.
Bonus messaging or interest limits.
Discounted pricing.
Promotional benefits:
May be subject to separate conditions.
May expire with the main subscription.
Cannot ordinarily be exchanged for cash.
May be removed if the associated payment is refunded.
May not be transferable between accounts.
19. Delivery Support
For subscription-delivery issues, email:
support@akelekabtakmatrimony.com
Include:
Your registered name.
Registered email address.
Registered mobile number, where applicable.
Profile or account identifier.
Subscription-plan name.
Amount paid.
Payment date.
Order, payment, or transaction reference.
Screenshot of the payment status, where necessary.
Description of the missing feature or delivery issue.
Do not share:
UPI PINs.
One-time passwords.
Banking passwords.
Card security codes.
Complete card numbers.
20. Resolution of Delivery Issues
After receiving the necessary details, Akele Kab Tak Matrimony may verify:
Payment status.
Account ownership.
Subscription activation.
Usage records.
Payment-gateway confirmation.
Technical logs.
Whether paid benefits have already been used.
After verification, the platform may:
Activate the subscription.
Restore missing benefits.
Correct the expiry date.
Extend access where appropriate.
Ask the payment gateway to investigate.
Initiate an eligible refund.
21. Changes to This Policy
Akele Kab Tak Matrimony may update this Shipping and Delivery Policy to reflect changes in:
Subscription plans.
Digital delivery methods.
Payment processing.
Platform features.
Technical operations.
Legal or regulatory requirements.
The updated version will be published on this page with a revised effective date.
22. Contact Us
For questions regarding subscription activation, digital delivery, payment confirmation, or missing paid features, contact:
Akele Kab Tak Matrimony
Website: akelekabtakmatrimony.com
Email: support@akelekabtakmatrimony.com
Mobile: +91 87123 99450
WhatsApp: +91 87123 99450
Contact Us
A trusted matrimonial & matchmaking service, has always differentiated itself from other matrimonials through its innovation-led approach by redefining the way Indian brides and grooms meet for marriage.India’s No.1 Matchmaking and Matrimony Service, was founded with a simple objective - to help people find happiness.
