Effective date: 20 July 2026

Website: akelekabtakmatrimony.com
Support email: support@akelekabtakmatrimony.com

This Shipping and Delivery Policy explains how paid services purchased through Akele Kab Tak Matrimony are delivered.

Akele Kab Tak Matrimony provides online matrimonial and subscription-based digital services. We do not ordinarily sell or ship physical products.

1. Digital Nature of the Service

All services available through akelekabtakmatrimony.com are delivered electronically through the user’s registered account.

Depending on the subscription plan purchased, digital delivery may include:

• Activation of premium membership.

• Access to additional matrimonial profiles.

• Access to profile contact details.

• Premium messaging or communication features.

• Advanced profile search and filtering options.

• Increased profile visibility.

• Additional interests, profile views, or other usage benefits.

• Any other digital feature displayed with the selected subscription plan.

No physical product, membership card, document, package, or parcel is shipped unless specifically stated on the website.

2. No Physical Shipping

Akele Kab Tak Matrimony does not currently provide physical shipping or courier delivery.

Therefore:

• No shipping charges are normally applicable.

• No courier tracking number is generated.

• No physical delivery address is required for receiving subscription services.

• Delivery is completed through activation of the purchased features in the user’s online account.

If a physical product or document is offered in the future, the applicable shipping terms, charges, delivery area, and estimated delivery time will be displayed separately before purchase.

3. Subscription Delivery

After a successful payment, the purchased subscription will normally be activated on the account used to complete the purchase.

The subscription may be delivered by:

• Updating the account’s membership status.

• Unlocking premium features.

• Adding the applicable usage limits or benefits.

• Displaying the subscription validity period in the account.

• Sending a payment or activation confirmation by email.

The user must ensure that the payment is made while logged into the correct account.

4. Delivery Time

Subscription activation is normally completed immediately or within a few minutes after successful payment confirmation.

In some cases, activation may take longer because of:

• Payment-gateway delays.

• Bank or UPI processing delays.

• Network issues.

• Server or technical issues.

• Payment verification requirements.

• Security or fraud-prevention checks.

• Incorrect account or payment information.

• Maintenance or temporary service interruptions.

Where payment is successful but the subscription is not activated, users should contact support@akelekabtakmatrimony.com.

5. Payment Confirmation

A subscription will normally be activated only after Akele Kab Tak Matrimony receives successful payment confirmation from the payment gateway.

A transaction may be shown as:

• Successful.

• Failed.

• Pending.

• Cancelled.

• Reversed.

• Refunded.

A bank deduction alone does not always mean that the payment was successfully received by Akele Kab Tak Matrimony.

If the payment remains pending, users should avoid making repeated payments until the transaction status has been confirmed.

6. Delivery Confirmation

Users may confirm successful delivery by checking:

• The membership or subscription section of their account.

• The subscription expiry date.

• The premium features available to them.

• The payment-success message displayed on the website.

• The confirmation email sent to the registered email address.

Users should also check their spam, junk, promotions, or updates folders if a confirmation email is not visible in the inbox.

Failure to receive an email does not necessarily mean that the subscription was not activated.

7. Email Delivery

Subscription confirmations, payment receipts, invoices, account notifications, and service-related communications may be sent to the email address registered with the account.

Users are responsible for:

• Providing a correct email address.

• Keeping their email address updated.

• Ensuring that their mailbox is not full.

• Checking spam or junk folders.

• Adding support@akelekabtakmatrimony.com to their safe-sender list where necessary.

Akele Kab Tak Matrimony is not responsible for email-delivery failures caused by an incorrect address, mailbox restrictions, email-provider filtering, or user device settings.

8. Incorrect Account Delivery

Subscriptions and digital benefits are delivered to the account through which the purchase was made.

Users should confirm that they are logged into the correct account before payment.

A subscription cannot ordinarily be transferred to another account after it has been activated or used.

A transfer may be considered only where:

• The payment was linked to the wrong account because of a verified technical error.

• No paid feature has been used.

• The user can verify ownership of both the payment and the relevant account.

• The requested transfer is technically and legally possible.

Transfer requests should be sent to support@akelekabtakmatrimony.com.

9. Non-Delivery of Subscription

A subscription may be considered undelivered where:

• Payment was successfully received.

• The subscription was not activated.

• Paid features remain unavailable.

• The issue was not caused by user error, account suspension, or unsupported device settings.

In such cases, Akele Kab Tak Matrimony may:

• Activate the purchased subscription.

• Restore missing subscription benefits.

• Extend the subscription period where appropriate.

• Correct the account status.

• Issue a refund where delivery cannot be completed.

Refunds are governed by the Cancellation and Refund Policy.

10. Failed or Pending Payments

If the payment fails or remains pending:

• The subscription may not be activated.

• The user should check the payment status with their bank, UPI provider, card issuer, wallet, or payment gateway.

• The user should wait for the transaction status to update before attempting another payment.

• The deducted amount may be automatically reversed by the bank or payment provider.

Where money has been deducted but the subscription is not activated, contact support with the transaction details.

11. Duplicate Payments

If a user is charged more than once for the same intended purchase, they should contact support@akelekabtakmatrimony.com.

After verification, Akele Kab Tak Matrimony may:

• Refund the duplicate amount.

• Correct the subscription status.

• Apply the second payment to another subscription only where the user agrees.

Duplicate-payment refunds will be handled according to the Cancellation and Refund Policy.

12. Subscription Validity

The subscription validity period will begin from the activation date unless another start date is clearly stated.

The subscription will remain active until:

• Its stated expiry date.

• The included benefits are exhausted, where usage limits apply.

• The account is suspended or terminated for a policy violation.

• The subscription is cancelled or refunded where applicable.

• The service is discontinued in accordance with the Terms and Conditions.

Unused benefits will ordinarily expire at the end of the subscription period.

13. Account Deactivation

Users may deactivate their account through the available account settings.

Account deactivation:

• Does not pause the subscription period.

• Does not extend the subscription expiry date.

• Does not automatically cancel the subscription.

• Does not automatically create a right to a refund.

• Does not restore used benefits.

If the user later reactivates the account, the original subscription expiry date will ordinarily continue to apply.

14. Device and Internet Requirements

Users are responsible for maintaining:

• A compatible device.

• A supported web browser.

• A stable internet connection.

• Access to the registered email address.

• Correct login credentials.

• Updated device and browser software.

Akele Kab Tak Matrimony is not responsible for delivery issues caused by:

• Unsupported devices.

• Outdated browsers.

• Internet failure.

• User device restrictions.

• Disabled cookies or scripts.

• Incorrect login credentials.

• Email-provider restrictions.

• Third-party software or security settings.

15. Service Availability

Akele Kab Tak Matrimony aims to keep its digital services available but does not guarantee uninterrupted access.

Temporary interruptions may occur because of:

• Website maintenance.

• Software upgrades.

• Server failure.

• Network problems.

• Security incidents.

• Payment-gateway downtime.

• Third-party service failures.

• Events beyond reasonable control.

Temporary service interruption does not automatically qualify the user for a refund.

Where a material interruption significantly affects a paid subscription, the platform may provide an extension, restoration of benefits, or another reasonable remedy.

16. Subscription Features

Each subscription includes only the features displayed at the time of purchase.

Users should review:

• Plan price.

• Plan duration.

• Contact-view limits.

• Messaging limits.

• Profile-view limits.

• Included premium tools.

• Applicable restrictions.

• Expiry conditions.

Purchasing a subscription does not guarantee that another user will respond, accept an interest, share contact information, or proceed with a matrimonial proposal.

17. Invoices and Receipts

A digital invoice, payment receipt, or transaction confirmation may be made available through:

• The user’s account.

• The payment-success page.

• The registered email address.

• Customer support upon request.

Users should retain their transaction reference for future support requests.

18. Promotional Benefits

Promotional subscription benefits may be delivered along with the purchased plan.

Such benefits may include:

• Additional subscription days.

• Additional profile views.

• Additional contact access.

• Bonus messaging or interest limits.

• Discounted pricing.

Promotional benefits:

• May be subject to separate conditions.

• May expire with the main subscription.

• Cannot ordinarily be exchanged for cash.

• May be removed if the associated payment is refunded.

• May not be transferable between accounts.

19. Delivery Support

For subscription-delivery issues, email:

support@akelekabtakmatrimony.com

Include:

• Your registered name.

• Registered email address.

• Registered mobile number, where applicable.

• Profile or account identifier.

• Subscription-plan name.

• Amount paid.

• Payment date.

• Order, payment, or transaction reference.

• Screenshot of the payment status, where necessary.

• Description of the missing feature or delivery issue.

Do not share:

• UPI PINs.

• One-time passwords.

• Banking passwords.

• Card security codes.

• Complete card numbers.

20. Resolution of Delivery Issues

After receiving the necessary details, Akele Kab Tak Matrimony may verify:

• Payment status.

• Account ownership.

• Subscription activation.

• Usage records.

• Payment-gateway confirmation.

• Technical logs.

• Whether paid benefits have already been used.

After verification, the platform may:

• Activate the subscription.

• Restore missing benefits.

• Correct the expiry date.

• Extend access where appropriate.

• Ask the payment gateway to investigate.

• Initiate an eligible refund.

21. Changes to This Policy

Akele Kab Tak Matrimony may update this Shipping and Delivery Policy to reflect changes in:

• Subscription plans.

• Digital delivery methods.

• Payment processing.

• Platform features.

• Technical operations.

• Legal or regulatory requirements.

The updated version will be published on this page with a revised effective date.

22. Contact Us

For questions regarding subscription activation, digital delivery, payment confirmation, or missing paid features, contact:

Akele Kab Tak Matrimony
Website: akelekabtakmatrimony.com
Email: support@akelekabtakmatrimony.com