FAQ page
Frequently Asked Questions
Website: akelekabtakmatrimony.com
Support: support@akelekabtakmatrimony.com
1. What is Akele Kab Tak Matrimony?
Akele Kab Tak Matrimony is an online matrimonial platform where eligible adults and their families can create profiles, search for suitable matches, send interests, and use paid premium features.
2. Who can register?
You may register if you:
Are at least 18 years old.
Are legally eligible to marry.
Are using the platform for a genuine matrimonial purpose.
Agree to our Terms and Conditions.
A parent, sibling, relative, guardian, or authorised person may also create a profile for an eligible adult with that person’s knowledge and permission.
3. Is registration free?
Basic registration and profile creation may be available without charge.
Some features, including contact access, premium communication, advanced filters, or increased profile visibility, may require a paid subscription.
4. What information is required to create a profile?
You may be asked to provide:
Name and date of birth.
Gender and marital status.
Religion and community details.
Location.
Education and occupation.
Income range.
Family information.
Lifestyle details.
Photographs.
Partner preferences.
Some fields may be optional.
5. Can I create a profile for my family member?
Yes. A parent, sibling, relative, guardian, or authorised representative may manage a profile for an eligible adult.
The profile holder must know about and consent to the profile.
6. Can I edit my profile?
Yes. You can update available profile details through your account settings.
Some details, such as age, identity information, marital status, or verified information, may require support assistance or additional verification.
7. How do profile recommendations work?
Recommendations may be based on:
Your age and location preferences.
Religion or community preferences.
Education and occupation preferences.
Marital status.
Lifestyle preferences.
Partner preferences.
Search activity.
Recommendations do not guarantee compatibility, engagement, or marriage.
8. Are all profiles verified?
No. The platform may verify certain information, such as email address, mobile number, identity, photograph, education, or occupation.
However, users must independently verify prospective matches before making personal, financial, legal, engagement, or marriage decisions.
9. What does a verified profile mean?
A verified profile means that certain submitted information was reviewed through the available verification process.
It does not guarantee that:
Every profile detail is accurate.
The person has genuine intentions.
The person has no criminal or financial history.
The user is compatible with you.
A marriage will take place.
10. How can I search for matches?
You may use available search filters, including:
Age.
Height.
Location.
Religion.
Community.
Mother tongue.
Education.
Occupation.
Marital status.
Lifestyle preferences.
Available filters may depend on your subscription plan.
11. How can I contact another user?
Depending on your subscription and the platform’s available features, you may be able to:
Send an interest.
Accept or decline an interest.
Send a message.
Request contact information.
View contact details.
Some communication features may require a paid subscription.
12. Does a subscription guarantee a match?
No.
A subscription provides access to the features included in the selected plan. It does not guarantee:
Responses from other users.
Interest acceptance.
Contact sharing.
Compatibility.
Engagement.
Marriage.
13. What should I check before purchasing a subscription?
Review:
Subscription price.
Validity period.
Included features.
Contact or message limits.
Applicable taxes.
Renewal conditions.
Cancellation and refund terms.
14. How is my subscription activated?
Your subscription is generally activated after successful payment confirmation.
Activation may sometimes be delayed because of banking, payment-gateway, network, verification, or technical issues.
15. What should I do if payment was deducted but my plan was not activated?
Contact support@akelekabtakmatrimony.com and include:
Your registered email address.
Profile identifier.
Subscription-plan name.
Payment amount.
Payment date.
Transaction reference.
Screenshot of the payment status.
Do not share your UPI PIN, OTP, banking password, or card security code.
16. What should I do if I paid twice?
Contact support with both transaction references.
After verification, an eligible duplicate payment may be refunded according to the Cancellation and Refund Policy.
17. Can I cancel my subscription?
You may request cancellation by emailing support@akelekabtakmatrimony.com.
Cancellation does not automatically qualify you for a refund.
18. When can I receive a refund?
A refund may be considered in situations such as:
Duplicate payment.
Successful payment without subscription activation.
Incorrect amount charged.
Permanent inability to provide the purchased service.
Another circumstance where a refund is legally required.
Refunds may not be available after paid features have been accessed or used.
19. How long does a refund take?
After an approved refund is initiated, it may take approximately 5–10 business days to appear in the original payment account.
The actual time depends on the bank, card issuer, UPI provider, wallet, or payment gateway.
20. Can I transfer my subscription?
Subscriptions are linked to the purchasing account and generally cannot be transferred, sold, or shared.
21. Can I deactivate my account?
Yes. You may deactivate your account through the available account settings.
After deactivation, your profile may be hidden from regular search results and recommendations.
22. Does deactivation pause my subscription?
No.
Account deactivation does not normally:
Pause the subscription.
Extend the expiry date.
Restore used benefits.
Automatically qualify you for a refund.
23. Is account deactivation the same as deletion?
No.
Deactivation generally hides or disables your profile. Account deletion involves removing or anonymising eligible personal information, subject to legal, payment, security, fraud-prevention, and complaint-retention requirements.
24. How can I permanently delete my account?
Email support@akelekabtakmatrimony.com from your registered email address.
Use the subject:
Account Deletion Request
Include your profile or account identifier.
We may verify account ownership before processing the request.
25. Who can see my profile?
Your profile visibility depends on:
Platform settings.
Your available privacy settings.
Your account status.
Your subscription plan.
The information you choose to add.
Certain profile information may be visible to registered users for matrimonial matching purposes.
26. Is my phone number publicly visible?
Your phone number may be:
Hidden.
Partially masked.
Available only to eligible paid users.
Shared through a permitted contact feature.
Controlled through available privacy settings.
Do not add your phone number, email address, or complete home address to publicly visible profile descriptions.
27. How is my personal information used?
Your information may be used to:
Create and operate your profile.
Provide search and recommendation features.
Process subscriptions and payments.
Support communication features.
Prevent fraud and misuse.
Respond to support requests.
Meet legal obligations.
Read the Privacy Policy for complete information.
28. Does Akele Kab Tak Matrimony sell personal information?
No. Akele Kab Tak Matrimony does not sell personal information to advertisers.
Information may be shared with service providers where necessary for hosting, payments, security, communication, verification, analytics, customer support, or legal compliance.
29. How can I report a fake profile?
Use the report option available on the profile or email:
support@akelekabtakmatrimony.com
Include:
The reported profile identifier.
A clear description of the issue.
Relevant screenshots.
The date and time of the incident.
30. How can I block another user?
Use the block option available on the user’s profile or communication screen.
Blocking may prevent new messages or interests. Blocking does not automatically submit a formal report.
31. What should I do if another user asks for money?
Do not send money.
Block and report the user immediately.
Where money has already been transferred, contact your bank, payment provider, police, or cybercrime authority as soon as possible.
32. What should I do if someone is using my photograph?
Email support@akelekabtakmatrimony.com with:
The relevant profile identifier.
Details of the misuse.
A copy of the affected photograph.
Reasonable proof that the photograph belongs to you.
33. Does the platform perform background checks?
Akele Kab Tak Matrimony does not conduct comprehensive criminal, financial, educational, employment, family, or marital-status background checks on every user.
Users must independently verify prospective matches.
34. What safety precautions should I follow?
You should:
Verify the person’s identity.
Verify marital status.
Confirm education and employment.
Involve trusted family members.
Use video calls before meeting.
Meet in a public place.
Avoid transferring money.
Avoid sharing financial credentials.
Report suspicious behaviour.
35. Can I use the website for dating or friendship?
No.
Akele Kab Tak Matrimony is intended only for genuine matrimonial purposes. It must not be used for casual dating, escort services, investments, recruitment, advertising, or unrelated commercial activity.
36. Why was my account suspended?
An account may be suspended because of:
False or misleading information.
Fraud or impersonation.
Harassment or abuse.
Requests for money.
Duplicate accounts.
Misuse of personal information.
Suspicious payment activity.
Violation of platform policies.
Legal or safety requirements.
Contact support for assistance.
37. Can I create multiple accounts?
You should not create multiple profiles for the same person unless the platform expressly allows it.
Duplicate or misleading profiles may be restricted or removed.
38. How can I reset my password?
Use the password-reset option on the login page.
A reset link or verification code may be sent to your registered email address or mobile number.
Never share the reset link or verification code with anyone.
39. How can I contact support?
Email:
support@akelekabtakmatrimony.com
Include your registered email address, profile identifier, a clear description of the issue, and relevant screenshots or transaction details.
Never share your password, UPI PIN, OTP, banking password, or card security code.
40. Which policies should I read?
You should review:
Terms and Conditions.
Privacy Policy.
Cancellation and Refund Policy.
Shipping and Delivery Policy.
Report and Misuse Policy.
Matrimonial Safety Tips.
Contact Us.
Contact Us
For questions not answered above, contact:
Akele Kab Tak Matrimony
Website: akelekabtakmatrimony.com
Email: support@akelekabtakmatrimony.com
A trusted matrimonial & matchmaking service, has always differentiated itself from other matrimonials through its innovation-led approach by redefining the way Indian brides and grooms meet for marriage.India’s No.1 Matchmaking and Matrimony Service, was founded with a simple objective - to help people find happiness.
