Refund Policy
Effective date: 20 July 2026
Website: akelekabtakmatrimony.com
Support email: support@akelekabtakmatrimony.com
This Cancellation and Refund Policy explains the conditions under which subscription purchases made through Akele Kab Tak Matrimony may be cancelled or refunded.
By purchasing a paid subscription on akelekabtakmatrimony.com, you confirm that you have reviewed and accepted this policy, the applicable subscription details, the Terms and Conditions, and the Privacy Policy.
1. Nature of the Service
Akele Kab Tak Matrimony provides digital matrimonial services through paid subscription plans.
Depending on the selected plan, paid features may include:
Viewing or accessing additional matrimonial profiles.
Accessing profile contact details.
Sending interests or communication requests.
Using premium messaging or communication features.
Applying advanced search filters.
Receiving enhanced profile visibility.
Using other premium features displayed with the subscription plan.
No subscription guarantees that:
Another user will respond to you.
Another user will accept your interest.
You will find a suitable match.
A proposal, engagement, or marriage will take place.
A particular number of suitable profiles will be available.
Subscription charges are paid for access to the specified digital features and not for a guaranteed matrimonial result.
2. Review the Plan Before Payment
Before completing payment, users should carefully review:
The subscription price.
Applicable taxes.
Subscription duration.
Features included in the plan.
Contact-viewing or communication limits.
Usage restrictions.
Whether the plan is recurring or non-recurring.
Any promotional terms.
By completing the payment, you confirm that you selected the intended subscription and accepted the displayed price and features.
3. Subscription Activation
A subscription is generally considered activated when:
A successful payment confirmation is received from the payment gateway; and
Paid features are enabled on the user’s account.
Activation may be immediate or may take additional time because of bank, payment-gateway, network, verification, or technical delays.
A subscription will not normally be activated for a failed, cancelled, or unsuccessful payment.
4. General Cancellation Policy
A user may request cancellation of a subscription by emailing:
support@akelekabtakmatrimony.com
However, cancelling a subscription does not automatically qualify the user for a refund.
A cancellation request may be considered for a refund only when it meets one of the eligible circumstances described in this policy.
5. Refund Before Using Paid Features
A user may request cancellation and a refund within seven calendar days of the successful payment, provided that:
The subscription has not been materially used.
No paid contact details have been viewed or unlocked.
No premium message, interest, or communication feature has been used.
No paid benefit, credit, or subscription allowance has been consumed.
The account has not been restricted for violating the Terms and Conditions.
The request is submitted from the registered email address.
Where a paid feature has already been accessed or consumed, the purchase will generally be treated as used and will not be eligible for a change-of-mind refund.
Akele Kab Tak Matrimony may review account records to determine whether paid features were used before the refund request.
6. Eligible Refund Circumstances
A refund may be approved in the following circumstances:
6.1 Duplicate Payment
A user was charged more than once for the same subscription because of a technical or payment-processing error.
After verification, the additional duplicate charge may be refunded.
6.2 Payment Deducted but Subscription Not Activated
The payment was successfully received, but the purchased subscription was not activated because of a technical error attributable to the platform.
Akele Kab Tak Matrimony may first attempt to activate the subscription. If activation cannot be completed within a reasonable period, a refund may be issued.
6.3 Incorrect Amount Charged
The amount charged was higher than the price displayed and accepted by the user, excluding applicable taxes or charges clearly disclosed before payment.
After verification, the excess amount may be refunded.
6.4 Platform Unable to Provide the Purchased Plan
The selected subscription cannot be provided because of a permanent technical or operational issue attributable to Akele Kab Tak Matrimony.
The platform may offer:
Activation of an equivalent plan;
An extension of the subscription;
Account credit, where legally permitted and accepted by the user; or
A full or proportionate refund, depending on the circumstances.
6.5 Payment Reversed or Refunded by the Gateway
A payment gateway, bank, card network, UPI provider, or financial institution may independently reverse or refund a transaction.
The final payment status will be determined using the available payment and bank records.
6.6 Refund Required by Law
A refund may be provided where required under applicable Indian consumer-protection or other non-waivable laws.
7. Non-Refundable Circumstances
Except where required by law, a refund will generally not be issued in the following circumstances:
The user changed their mind after using a paid feature.
The user did not use the subscription before its expiry.
The user forgot to use the subscription.
The user did not find a suitable match.
Other users did not respond to interests or messages.
An interest, proposal, engagement, relationship, or marriage did not proceed.
Another user rejected, blocked, or stopped communicating with the user.
The user is dissatisfied with another user’s conduct.
The user independently shared personal or contact information outside the platform.
The user purchased the wrong plan but already used its benefits.
The user’s personal circumstances changed.
The user relocated or became unavailable.
The user deactivated their account.
The user failed to provide accurate profile or verification information.
The account was suspended or terminated for violating the Terms and Conditions.
The user was unable to access the service because of their device, browser, internet connection, bank, email provider, or other third-party issue.
A promotional price changed after the user completed the purchase.
An unused subscription or its benefits expired.
The user did not receive any guaranteed matrimonial outcome, since no such outcome is promised.
8. Account Deactivation
Users may deactivate their account through the available account settings.
Deactivating an account:
Hides or limits the visibility of the matrimonial profile according to the platform’s functionality.
Does not automatically cancel an active subscription.
Does not pause or extend the subscription duration.
Does not automatically create a right to a refund.
Does not restore already consumed paid benefits.
Users should consider their active subscription before deactivating their account.
Where account reactivation is supported, the original subscription expiry date will ordinarily continue to apply.
9. Account Suspension or Termination
A refund will generally not be provided where an account is restricted, suspended, or terminated because of:
False or misleading profile information.
Impersonation.
Fraud or attempted fraud.
Harassment or abusive conduct.
Requests for money or financial scams.
Misuse of another user’s personal information.
Unauthorised commercial activity.
Creation of duplicate or fake accounts.
Violation of the Terms and Conditions.
Illegal or unsafe activity.
Payment fraud or chargeback misuse.
This provision does not limit any rights that cannot legally be excluded.
10. Automatic Renewal
Subscriptions will not automatically renew unless automatic renewal is clearly displayed during purchase and the user expressly agrees to it.
Where an automatically renewing subscription is offered:
The user may cancel future renewal through the available subscription settings or by contacting support.
Cancellation will prevent the next eligible renewal charge where processed before the applicable renewal deadline.
Cancelling renewal does not normally refund the current subscription period.
The user may continue using the current subscription until its stated expiry date.
Requests submitted after a renewal payment has been processed will be assessed under this policy.
11. Promotional and Discounted Plans
Subscriptions purchased using a promotional price, coupon, discount, or special offer are subject to the terms displayed with that promotion.
Unless otherwise stated:
Promotional benefits cannot be exchanged for cash.
Expired coupons cannot be reinstated.
The difference between a previous and later promotional price is not refundable.
A refund, where approved, will not exceed the amount actually paid by the user.
Promotional or complimentary benefits may be removed when a related payment is refunded.
12. Partial Refunds
Partial refunds are not ordinarily provided for:
Partially used subscription periods.
Unused days remaining in an active subscription.
Unused profile views, contact views, messages, interests, credits, or other benefits.
Voluntary account deactivation.
Personal dissatisfaction with available profiles.
A partial refund may be considered where:
The platform permanently discontinues the purchased service before the subscription expires.
A specific paid benefit cannot be provided because of a verified platform error.
Applicable law requires a proportionate refund.
Any partial refund will be calculated reasonably based on the circumstances and the benefits already used.
13. Failed, Pending, or Incomplete Payments
If a payment fails, remains pending, or is shown as unsuccessful:
Do not immediately make repeated payments.
Check your bank, card, wallet, or UPI transaction history.
Allow reasonable time for the payment status to update.
Contact support if the amount was deducted but the subscription was not activated.
Where money was deducted but the payment was not successfully received by Akele Kab Tak Matrimony, the bank or payment gateway may automatically reverse the amount.
Such reversals are controlled by the bank or payment provider and may not be processed as a refund initiated by Akele Kab Tak Matrimony.
14. Duplicate Transactions
Where the same user is charged multiple times for the same intended subscription, the user should contact support with the relevant transaction details.
After confirming that the payment was genuinely duplicated, Akele Kab Tak Matrimony may:
Refund the duplicate transaction; or
Apply the additional payment toward another subscription only where the user expressly agrees.
The platform will not intentionally activate multiple subscriptions without a valid payment record.
15. How to Request a Refund
To request a cancellation or refund, email:
support@akelekabtakmatrimony.com
The request should include:
Registered name.
Registered email address.
Registered mobile number, where applicable.
Profile or account identifier.
Subscription plan purchased.
Payment date.
Amount paid.
Transaction, payment, or order reference.
Reason for requesting the refund.
Screenshot or proof of payment, where necessary.
Do not send:
Card PINs.
UPI PINs.
Banking passwords.
Card security codes.
One-time passwords.
Full card numbers.
The request should normally be submitted within seven calendar days of the relevant payment or as soon as a duplicate, failed activation, or incorrect charge is identified.
16. Verification of Refund Requests
Before approving a refund, Akele Kab Tak Matrimony may verify:
Account ownership.
Payment status.
Transaction details.
Subscription activation time.
Usage of paid features.
Contact views, communication activity, or consumed benefits.
Whether the payment was duplicated.
Whether a chargeback or bank dispute has already been raised.
Whether the account violated the Terms and Conditions.
Additional information may be requested where necessary to prevent fraud or process the request correctly.
17. Refund Decision
After receiving sufficient information, Akele Kab Tak Matrimony will review the request and communicate whether it is:
Approved;
Rejected;
Partially approved;
Awaiting additional information; or
Being handled by the payment gateway or bank.
The platform will aim to review valid requests within a reasonable period.
Submitting a refund request does not guarantee approval.
18. Refund Method
Approved refunds will ordinarily be returned to the original payment method used for the transaction.
For example:
Card payments will generally be refunded to the same card account.
UPI payments will generally be refunded to the original linked account.
Net-banking payments will generally be refunded through the corresponding banking channel.
Wallet payments will generally be refunded according to the wallet provider’s process.
Refunds cannot ordinarily be redirected to a different bank account, card, UPI ID, wallet, or person.
19. Refund Processing Time
After a refund is approved and initiated, the amount may take approximately 5–10 business days to appear in the original payment account.
The actual time depends on:
Payment method.
Payment gateway.
Bank or card issuer.
UPI or wallet provider.
Weekends and public holidays.
Banking or technical delays.
Akele Kab Tak Matrimony cannot guarantee the exact date on which the bank or payment provider will credit an approved refund.
If the amount is not received after the expected processing period, users may contact support with the refund reference.
20. Taxes, Gateway Fees, and Other Charges
Where a refund is legally and technically permissible, it will normally be calculated based on the amount eligible for refund.
Taxes will be handled according to applicable tax laws.
Payment-gateway fees, convenience fees, bank charges, foreign-exchange charges, or other third-party charges may be non-refundable where they were separately disclosed, retained by a third party, or are legally non-refundable.
A refund will never exceed the amount received for the relevant transaction.
21. Chargebacks and Payment Disputes
Users should first contact support@akelekabtakmatrimony.com to resolve payment concerns.
A user must not knowingly raise a false, duplicate, or fraudulent chargeback after receiving or using the subscription.
Where a chargeback or payment dispute is raised:
The subscription may be temporarily restricted.
Relevant transaction and usage records may be provided to the payment gateway or bank.
A separate refund will not be issued while the same payment is under dispute.
The account may remain restricted until the dispute is resolved.
This does not prevent users from exercising lawful rights through their bank, payment provider, consumer authority, or court.
22. Subscription Transfer
Subscriptions and paid benefits are personal to the purchasing account.
They cannot ordinarily be:
Transferred to another profile.
Sold to another person.
Exchanged between accounts.
Converted into cash.
Combined with another user’s plan.
Exceptions may be considered only where the payment was linked to the wrong account because of a verified technical error and no paid benefit was used.
23. Modifications to This Policy
Akele Kab Tak Matrimony may update this Cancellation and Refund Policy to reflect changes in:
Subscription plans.
Payment methods.
Platform features.
Payment-gateway requirements.
Legal or regulatory obligations.
Business operations.
The updated policy will be posted on this page with a revised effective date.
The version displayed at the time of purchase will ordinarily apply to that purchase, except where a later change is required by law or benefits the user.
24. Consumer Rights
Nothing in this policy removes or limits any consumer right that cannot legally be excluded under applicable Indian law.
Users may approach an appropriate consumer commission, regulatory authority, payment provider, law-enforcement agency, or other competent forum where legally entitled to do so.
Users are encouraged to first contact Akele Kab Tak Matrimony so that the concern can be reviewed and resolved.
25. Contact Us
For subscription cancellation, failed payment, duplicate payment, refund, or billing concerns, contact:
Akele Kab Tak Matrimony
Website: akelekabtakmatrimony.com
Email: support@akelekabtakmatrimony.com
A trusted matrimonial & matchmaking service, has always differentiated itself from other matrimonials through its innovation-led approach by redefining the way Indian brides and grooms meet for marriage.India’s No.1 Matchmaking and Matrimony Service, was founded with a simple objective - to help people find happiness.
